Attention Restaurant owners!
Watch short video below…
As most local restaurants come in and out of lockdown, social distancing, forced closures or limited services has had a devastating effect on revenues.
Restaurants that have survived so far have had to pivot and implement some form of takeaway or limited delivery service as well as offering online ordering and table booking systems.
They were forced to turn to Doordash, Uber Eats or similar delivery options to salvage what business they could – quickly. The problem is the profit gauging commissions and fees they are forced to pay.
Looking ahead, as lockdowns are relaxed, Restaurant owners will need to optimize their current online systems which are still going to be critical but also be able to compete and build their revenues again.
Customers will still expect the convenience of online ordering and delivery or pickup and will want reassurance that restaurants are safe for dining at.
The obvious service a restaurant can continue to offer is a takeaway and maybe a limited delivery service as this is critical for adding much needed revenue even post pandemic. Alternative, more cost effective solutions that replace the high costs with current delivery services can be implemented.
At the start of the shutdown some restaurants did open to provide takeaway and delivery services, but many did not because they were not prepared and did not have the technology or resources required
Providing takeaway services is no longer a choice…
It’s essential for the restaurant to survive and compete post pandemic
As an Absolute Minimum…
A restaurant needs to get the message out loud and clear that they are open for business
Reassure their customers that the new takeaway service is covid proof and safe
Provide a safe way to order, pay and collect the food
Provide regular business updates and exclusive offers
Local restaurants that can do this will stand a far better chance of surviving!
So how will local restaurants possibly compete?
Because one thing is for sure…
As soon as the lockdown is relaxed, the major restaurant chains with big budgets will be throwing everything they have at new promotions to win back their market share
The one asset left for local Restaurants is their
EXISTING LOYAL CUSTOMERS
Most business owners make the mistake of placing the major focus and budget on finding new customers and assume existing customers will almost look after themselves and continue to use the business
Whilst this can be true…
Existing customers are the low hanging fruit!
4 Reasons Why Repeat Business is better than New Business!
Repeat Customers Spend more
New customers cost you more
Existing Customers promote your Business
Businesses are built on Customer loyalty
We have created a COMPLETE SOLUTION that addresses the key issues every RESTAURANT OWNER in the world is facing…
Restaurant360 Highlights
- Provides a complete and INVITING online ordering system that is quick to implement and get a Restaurant up and running with a new takeaway service, online ordering and payment processing, online menu and in-restaurant touchless menu as well as a table reservation service with food pre-ordering option.
- Utilize included VIP Club loyalty program for exclusive VIP Club special offers to members
- Engage, inform and reward restaurant customers with almost instant 2-way SMS text messages & notifications as well as notifying VIP Club members of new offers
OPTIONAL ADD ONS
- Utilize our optional route optimizing & delivery tracking integration add-on to create your own delivery service using staff – FREE for up to 300 orders/month – OR….. join other restaurants in your area using our platform to share the cost of a shared delivery driver without the profit crushing commissions and charges related to DoorDash, UberEats, etc.
- Add our Virtual 360 Tour Package to give customers a walk through experience of your dining area and a ‘behind the scenes’ view of your pristine kitchen to reassure them that yours is a safe, clean and desirable location to visit and support with confidence.
- Add promotional videos – DEMO
Customer retention is a challenging yet essential part of making sure a restaurant succeeds
Businesses that grow their customer retention rates by as little as 5% typically see profits increase ranging from 25% to 95% and there is no better way to engage and incentivise customers than using our Restaurant360 service
Introducing…
A Commission Free Online Ordering & Table Reservation + Marketing System
Website Ordering Widget
The widget will add a “See MENU & Order” button to your website and start sending orders your way
Real-time Order confirmations
Keep your customer engaged while you review the orders and display the order confirmation in real time using the app installed on your phone or tablet
Table Reservations Widget
The widget will add a “Table Reservations” button to your website so that customers can easily book a table in advance.
Facebook Ordering App
This app adds a “See MENU & Order” button to Facebook page so your fans can order directly.
Free Mobile Ordering
Online ordering works also for mobile devices. Your customers can conveniently order from anywhere they are
Order for Later
Allows your customers to order now and schedule a later pickup or delivery. This way you never miss an order 24/7
Includes professional SMS text message marketing services
But not all SMS text message services are the same…
You can find other apps and services sending 1-way broadcast type messages and whilst this gets messages out, it is a very limited service
- It is impossible to create any automation
- No client segmentation based on actions
- No customer engagement (Can’t send replies)
- No targeted keyword campaigns for better conversions
- No Chat bot Technology possible
To provide a Professional service that adds real value to a restaurant owners business it must include 2 way text messages!
We have designed our platform using this technology with many totally unique features simply not found in any other app or service.
Why SMS text messages?
We very quickly discovered a way to get almost all our messages delivered instantly and more importantly opened and read with a few minutes
Includes a branded VIP Club to help Engage, Inform and Reward your clients customers with exclusive offers!
Benefits of a VIP Club
VIP Clubs are not new, many of the bigger players all have some form of rewards club simply because they work like gangbusters
We all like deals and restaurants are a perfectly positioned to create some great offers that can easily be changed each week
Restaurant owners need revenue, and everyone has quiet nights or nights when they don’t even open
Imagine creating a special offer for your customers to provide a FREE BOTTLE OF WINE on a quite Thursday night and filling the restaurant FOR A FEW CENTS PER BOOKING
- VIP clubs provide massive added value
- They build a valuable customer list
- Create a bigger brand feel as a major player
- It’s a quick win, forget about waiting weeks or months for a return on the promotional investment
- VIP clubs can make net profits in a matter of days focusing on existing customers first
Seamless Automation Converts a cold enquiry to a VIP customer
No need to wait and hope for the new VIP member to visit the restaurant…
Within 2 minutes of sending the text with the VIP keyword they have received their VIP confirmation and been directed to Confirm their table booking!
Engage and Incentivise existing customers
Restaurants store customer contact details including mobile phone numbers, make sure they have permission to contact their customers with marketing messages and simply…
- Upload the contacts to a phone book list
- Create a compelling offer to join the VIP club
- Send the campaign to the existing customer contact list
- Customers that reply with the keyword are automatically sent a reply, which can contain a coupon code and link to the online ordering system to book a table or order food
- All recipients are automatically added to a new phone book contact list
Chat Bot Converts cold leads to paying Customers
We have developed a totally unique chat bot that converts cold enquires to table bookings and delivers coupon codes or special offers on complete autopilot
Use our “done for you” social media covers, banners and printed flyers to get the word out fast that your restaurant is launching a new VIP rewards club
All messages sent to the number with the Keyword SMSVIP are automatically added to a contact list and receive an automated reply
- Each restaurant is allocated it’s own a unique local telephone number that is used for text message communication and notifications with customers
- An automatic opt out link is placed in each message and the recipient is automatically removed from all contact lists for 100% compliance
- Text Message credits are easily ordered and added to your account on a pay-as-you-go basis
- We provide a done-for-you service and setup your campaigns as well as your online store for you
- Restaurant owners that want to manage their marketing themselves are able to upgrade to their own management account
We Provide a fixed fee service starting from just $197 per month which includes…
- Installation of Online Ordering System
- Online menus (DFY) and payment integration – get paid directly
- Automated campaigns to target new and existing customers
- SMS message credits based on your customer size
- Digital design for personalized social media banners, printed flyers and Special Offers
- VIP Offer landing pages
- Take orders from your existing website (demo website here)
- Take orders from Facebook
- Take orders from mobile phones
- Take table reservations
- Unlimited orders
- Detailed Reports
- No commissions – No contracts – Cancel anytime
- Your customers stay yours – we do not resell or share them
- To provide exclusivity to our Restaurant clients, we only partner with 1 restaurant type per area
Check Out A Demo Website
Visit Our Platform Demo
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You Have Questions?
