Terms of Service

Effective Date: 9 August 2025

Last Updated: 9 August 2025

1. Agreement and Parties

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Bayete Trading LTD (“Company,” “we,” “us,” or “our”) regarding your use of our services.

1.1 Company Information

  • Legal Name: Bayete Trading LTD
  • Address: 188 Gardner Court, Penticton, BC, Canada
  • Email: info@ebiz360.ca
  • Phone: +1 604 260-2898

1.2 Websites and Services Covered

These Terms apply to all our websites and services:

  • ebiz360.ca: Main website and service information
  • store.360biztours.com: Checkout, payment processing, and order management
  • crosspathleads.com: Lead generation marketing and services

2. Services Offered

2.1 Business Services Division

  • Website Development: Custom website design, development, and maintenance
  • Business Automation: Process automation, workflow optimization, and system integration
  • Consulting Services: Business strategy, digital transformation, and growth consulting
  • Digital Marketing: Online marketing campaigns, funnel creation, and conversion optimization

2.2 Lead Generation Division

  • B2B Lead Generation: Qualified prospect research and identification
  • Cold Email Campaigns: Professional email outreach and follow-up sequences
  • Prospect Research: Target market analysis and contact database building
  • Campaign Management: End-to-end lead generation campaign execution

2.3 Training and Support

  • Service documentation and user guides
  • Technical support and troubleshooting
  • Training sessions and consultations
  • Ongoing maintenance and updates

3. Account Terms

3.1 Account Creation and Responsibility

  • You must provide accurate and complete registration information
  • You are responsible for maintaining account security and confidentiality
  • You must notify us immediately of unauthorized access
  • You accept responsibility for all activities under your account
  • One person or entity may maintain only one account

3.2 Account Eligibility

  • You must be at least 18 years old or the legal age of majority in your jurisdiction
  • You must have the authority to enter into this agreement
  • You must not be prohibited from receiving our services under applicable laws

4. Purchases and Payment Terms

4.1 Pricing and Payments

  • Currency: All prices are in USD unless otherwise specified
  • Payment Processing: Payments are processed securely through Paddle, Stripe, and other approved processors
  • Authorization: You authorize us to charge your payment method for all fees
  • Price Changes: We reserve the right to change prices with 30 days notice

4.2 Billing and Subscriptions

  • Recurring Charges: Subscription services are billed automatically
  • Billing Cycles: Monthly or annual billing as selected during purchase
  • Failed Payments: Service may be suspended for failed payments
  • Cancellation: You may cancel subscriptions with appropriate notice

4.3 Taxes and Compliance

    • Applicable taxes will be added to all transactions
    • International tax compliance is handled by our payment processors
    • You are responsible for any taxes owed in your jurisdiction

4.4 Payment Processing

Payments are processed by third-party payment processors (Paddle, PayPal, Stripe). By making a purchase, you agree to their respective terms of service:

We are not responsible for payment processor policies, fees, or service availability. Disputes regarding payment processing should be directed to the respective processor.

5. Refund and Cancellation Policy

5.1 Service Refunds

  • Consultation Services: Refunds available within 7 days if unsatisfied, before work begins
  • Website Development: Partial refunds available based on work completed
  • Lead Generation: Refunds available within 30 days if minimum lead quality standards not met
  • Digital Products: No refunds after download or access

5.2 Cancellation Process

  • Written notice required via email to info@ebiz360.ca
  • Cancellations processed within 5 business days
  • Ongoing work will be completed or prorated appropriately
  • Account access may be terminated upon cancellation

5.3 Refund Exceptions

  • Services fully delivered and accepted
  • Custom development work completed to specifications
  • Third-party costs incurred on your behalf
  • Violations of these Terms of Service

6. Service Delivery and Performance

6.1 Service Levels

  • Website Development: Delivery timelines specified in project agreements
  • Lead Generation: Lead delivery schedules based on package selected
  • Consulting: Sessions scheduled based on availability and agreement
  • Support: Response within 24-48 hours during business days

6.2 Service Dependencies

  • Service delivery depends on timely provision of required information
  • Delays caused by customer may affect delivery timelines
  • Third-party integrations may impact service performance
  • Force majeure events may delay service delivery

7. Lead Generation Terms

7.1 Lead Quality Standards

  • Leads will match criteria specified in your service agreement
  • Contact information will be verified for accuracy
  • Leads will be exclusive to your service package (unless otherwise specified)
  • We guarantee legitimate business prospects, not conversion rates

7.2 Cold Email Compliance

  • All campaigns comply with applicable anti-spam laws
  • Prospects can opt-out of future communications
  • We maintain suppression lists across all campaigns
  • Email content and targeting must comply with our policies

7.3 Lead Usage Terms

  • Leads are for your business use only – no reselling
  • You must comply with applicable privacy and marketing laws
  • Professional and respectful communication required
  • Spam or abusive practices will result in service termination

8. Acceptable Use Policy

8.1 Prohibited Activities

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit spam, malware, or malicious content
  • Attempt unauthorized access to our systems
  • Interfere with other users’ use of services
  • Engage in fraudulent or deceptive practices
  • Harass, abuse, or harm others

8.2 Content Standards

  • All content must be lawful and appropriate
  • No offensive, discriminatory, or hateful content
  • Respect others’ privacy and confidentiality
  • Comply with advertising and marketing standards

9. Intellectual Property Rights

9.1 Our Intellectual Property

  • We retain ownership of our proprietary methods and technologies
  • Our trademarks and brand elements remain our property
  • Software tools and systems are licensed, not sold
  • Templates and frameworks remain our intellectual property

9.2 Customer Content and Work Product

  • You retain ownership of content you provide
  • Custom development work becomes your property upon full payment
  • You grant us license to use your content for service delivery
  • We may use anonymous case studies and testimonials

9.3 Third-Party Intellectual Property

  • You must have rights to any content you provide
  • We will respect third-party intellectual property rights
  • You indemnify us against IP infringement claims

10. Privacy and Data Protection

10.1 Privacy Policy

Our data collection and usage practices are governed by our Privacy Policy, which is incorporated by reference into these Terms.

10.2 Data Security

  • We implement appropriate technical and organizational security measures
  • Customer data is processed only for legitimate business purposes
  • We comply with applicable data protection laws
  • Data breach notifications will be provided as required by law

11. Third-Party Services and Integrations

11.1 Third-Party Providers

We work with various third-party services:

  • Payment Processors: Paddle, Stripe, PayPal
  • Email Services: Professional email marketing platforms
  • Lead Generation Tools: Kyvio and other prospecting platforms
  • Cloud Services: Hosting and data storage providers

11.2 Third-Party Terms

  • Third-party services have their own terms and policies
  • We are not responsible for third-party service availability
  • Changes to third-party services may affect our offerings
  • You may need separate agreements with third-party providers

12. Disclaimers and Warranties

12.1 Service Availability

WHILE WE STRIVE TO MAINTAIN HIGH SERVICE AVAILABILITY, WE DO NOT GUARANTEE UNINTERRUPTED ACCESS TO OUR SERVICES. MAINTENANCE, UPDATES, AND TECHNICAL ISSUES MAY TEMPORARILY AFFECT AVAILABILITY.

12.2 Results and Performance

WE MAKE NO GUARANTEES ABOUT SPECIFIC RESULTS OR OUTCOMES FROM OUR SERVICES. SUCCESS DEPENDS ON MANY FACTORS OUTSIDE OUR CONTROL, INCLUDING MARKET CONDITIONS, CUSTOMER IMPLEMENTATION, AND EXTERNAL FACTORS.

12.3 Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

13.1 Damages Limitation

IN NO EVENT SHALL BAYETE TRADING LTD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

13.2 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.3 Essential Terms

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. OUR SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Bayete Trading LTD and our officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you provide or actions you take

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

15.2 Dispute Resolution Process

For any disputes arising under these Terms:

  1. Direct Communication: Contact us first at info@ebiz360.ca to resolve informally
  2. Mediation: If informal resolution fails, disputes will be resolved through mediation
  3. Arbitration: If mediation fails, binding arbitration under British Columbia Arbitration Act
  4. Location: All proceedings will take place in Penticton, British Columbia, Canada

15.3 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action or representative proceeding.

16. Termination

16.1 Termination by Either Party

  • Either party may terminate services with appropriate notice
  • Outstanding obligations survive termination
  • Prepaid fees may be refunded on a prorated basis
  • Data export may be available for a limited time after termination

16.2 Termination for Cause

We may immediately terminate or suspend services if you:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activities
  • Fail to pay fees when due
  • Abuse our staff or systems

17. General Provisions

17.1 Modifications

We may modify these Terms by posting updated terms on our website. Material changes will be communicated via email with 30 days notice.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

17.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms.

17.4 Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between us.

18. Contact Information

18.1 General Contact

  • Email: info@ebiz360.ca
  • Phone: +1 604 260-2898
  • Address: 188 Gardner Court, Penticton, BC, Canada

18.2 Legal and Compliance

  • Legal Notices: legal@ebiz360.ca
  • Terms Questions: Use subject line “Terms of Service Inquiry”

18.3 Customer Support

  • Support Email: support@ebiz360.ca
  • Business Hours: Monday-Friday, 9 AM – 5 PM PST
  • Response Time: Within 24-48 hours

Last Updated: 9 August 2025

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.